Customer Service Specialist

Language learning is the core product, with live classes and self-paced lessons.

We are backfilling a position after an internal move. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

Main duties

• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 2-4 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What you get

Expected salary range: $20.50 to $23.00 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.

Springfield Education is an Equal Opportunity Employer, including disability and protected veteran status.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Springfield Education.