Customer Service Specialist

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

Job summary:

Selwyn Manufacturing is hiring a Customer Service Specialist to work remotely from the US. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in San Diego, but nobody is required to come in.

Key responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.

What you need:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Typing speed of at least 35 WPM.

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

The base pay range for this position is $23.50 - $26.50 per hour. Actual pay depends on experience, skills and location.

Why work with us:

• Paid training.
• Flexible spending account.

Selwyn Manufacturing provides equal employment opportunities to all employees and applicants.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.