Customer Service Specialist

Our founder spent 20 years running plants before starting the firm in 1972. Seattle Management Consultants is a boutique firm of 15 consultants, most with 15 or more years in industry. Training starts with a two-week bootcamp, then continues on the job. The previous person in this role moved to another team.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Seattle once a quarter, travel covered.

Your responsibilities

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 2+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $46,000 - $51,000 a year

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seattle Management Consultants.