Customer Service Specialist

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

The role

San Diego Business Technology is hiring a Customer Service Specialist to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement. Please make sure you have a quiet place to work and a solid internet connection.

Essential duties and responsibilities

• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes

Required qualifications

• 2-4 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Schedule: Four 10-hour shifts, rotating weekend day

The base pay range for this position is $21.00-$25.50 an hour. Actual pay depends on experience, skills and location.

Perks and benefits

• Health insurance
• 401(k) with company match
• 11 paid holidays
• $1,000 home office setup budget
• Paid training
• Tuition reimbursement

San Diego Business Technology is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Diego Business Technology LLC.