Customer Service Specialist

Our commercial banking group lends to manufacturers, health systems and real estate developers. Most lenders have lived in the area for decades and know their borrowers.

About the role

Our team is growing and we are hiring a Customer Service Specialist. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities

• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.

What you need

• 2-4 years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: $21.50 - $23.50 per hour

Compensation and benefits

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid parental leave.
• Dental insurance.
• Weekly pay.

Saltcast is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We read every application and reply within about a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltcast.