Customer Service Specialist

About us

Everyone does a bit of everything, from stocking to cashiering. Family owned and operated since 2006. Breaks are 15 minutes per four hours, and lunch is 30.

The role

Our Aarhus team is growing and we are hiring a Customer Service Specialist. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in Denmark.

Duties

• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.

Pluses

• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

Pay: DKK 29,000 to DKK 33,000 per month

• Occupational pension.
• Overtime compensation.
• Wellness allowance.

Due to the number of applications, only shortlisted candidates will be contacted.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Søndergaard Handel.