Customer Service Specialist

We design custom homes, additions and renovations, mostly in older neighborhoods. Clients include developers, universities, nonprofits and local governments.

Romano Workshop is hiring for its Orders team in Springfield. Full-time and part-time shifts available. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. This is a fully remote position open to candidates anywhere in the US.

Key responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes

What you'll need:

• 2-4 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Job Type: Full-time

Pay: $20.00 - $24.00/hr

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Uniforms

Schedule:

• Monday to Friday
• No weekends
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Romano Workshop.