Customer Service Specialist

Customers get quotes from several carriers at once, and we handle renewals and policy changes. Our claims team handles property and auto claims from first notice of loss through settlement.

This is a backfill for a team member who moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Rochester once a quarter, travel covered.

In this role you will

• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

Compensation: $22.50-$25.00/hr

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid time off.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rochester Risk Advisors.