Customer Service Specialist (Remote)

Since 1972, the firm has served farms and agricultural businesses across Texas. Clients use us for monthly close, financial statements, sales tax filings and QuickBooks Online cleanup. We started in 1972 and have grown to about 170 people. CPA exam fees and review courses are covered, plus a bonus when you pass.

The Customer Service Specialist (Remote) answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off.

What you'll be doing:

Transfer calls to the right department with a warm handoff. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes.

Qualifications:

3+ years of customer service, retail, hospitality or call center experience. Clear speaking voice and good listening skills. Typing speed of at least 35 WPM. High school diploma or GED.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Job Type: Full-time

Pay: $19.50 - $23.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sullivan Tax & Accounting.