Customer Service Specialist (Remote)

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Selwyn Manufacturing is an industrial manufacturer with 8,600 employees and plants in eight countries.

About the role:

We are adding a Customer Service Specialist (Remote) to our Orders team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US.

Your responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Must pass a background check.

Preferred qualifications:

• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)
• Chat support experience.

$24.50 to $27.00 per hour

Pay and benefits:

• Referral program.

New hires usually start two to three weeks after accepting an offer.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Manufacturing.