Customer Service Specialist - Remote

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Our team is growing and we are hiring a Customer Service Specialist - Remote.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. Please make sure you have a quiet place to work and a solid internet connection.

Job duties:

• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for:

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Paddockhaven Technology Group is an Equal Opportunity Employer, including disability and protected veteran status.

Job Type: Full-time

Pay: $22.00 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Life insurance
• Dental insurance

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paddockhaven Technology Group.