Customer Service Specialist - Remote

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Ochrepoint manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

Looking for a Customer Service Specialist - Remote who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US. You need a reliable internet connection and somewhere quiet to work.

What you'll do:

• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

What you'll need:

• 2-4 years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

The salary range for this role is $22.00 - $27.00 per hour. This range reflects base salary only.

• Health insurance
• 401(k) with 4% match
• Paid parental leave
• Referral program
• Vision insurance
• Short- and long-term disability

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrepoint.