Customer Service Specialist (Remote)

Position summary:

Looking for a Customer Service Specialist (Remote) who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Cairo, but nobody is required to come in. A quiet workspace and good internet are required.

Responsibilities:

• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Desirable:

• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Rate: EGP 11,000 - EGP 14,000/month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary

A bit about us:

Licensed producers and customer service reps work each account together in Applied Epic. Employee benefits clients use us for group health, dental, vision and life plans. Founded in 1989, we now have 170 employees. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis Insurance.