Customer Service Specialist, Remote

Since 2017, the company has expanded from listings into payments, shipping and seller financing.

The previous person in this role moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Main duties:

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

Skills and experience:

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

• Health insurance
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• Home office stipend

EOE. We participate in E-Verify.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mullion HQ.