Customer Service Specialist

Ramirez Digital builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

Position summary

Ramirez Digital has an opening for a Customer Service Specialist. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote, but we prefer candidates within a few hours of Eastern time.

In this role you will

Follow scripts and required disclosures on recorded lines. Meet targets for handle time, quality score and customer satisfaction. Explain bills and payment options and take payments over the phone. Update customer records accurately.

What we're looking for

3+ years of customer service, retail, hospitality or call center experience. Must pass a background check. Able to sit at a workstation and wear a headset for a full shift.

Pluses

Zendesk, Five9 or Genesys experience. Chat support experience. Prior billing or insurance call center work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

Expected salary range: $25.50 to $31.00/hr, plus bonus eligibility.

Medical, dental and vision insurance. 401(k) with company match. 11 paid holidays. $1,000 home office setup budget. Weekly pay. Referral program. Overtime available.

Ramirez Digital is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ramirez Digital.