Customer Service Specialist

Consultants are staffed across industries early on, then specialize after a few years. Our practices cover strategy, operations, technology implementation, risk and human capital.

Overview

We are creating this position because the workload has grown. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Evansville once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Key responsibilities

• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.

What you need

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Nice to have

• Bilingual English and Spanish (pay differential)
• Chat support experience.
• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call center work.

Rate: $23.50 - $26.50 an hour

What you get

• Health insurance.
• 401(k) with 4% match.
• Paid parental leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Partners.