Customer Service Specialist

Our president works out of the main branch and knows most business customers personally. Locally owned since 1993, the bank has never been sold or merged. Founded in 1993, we now have 29 employees. We are creating this position because the workload has grown.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Vancouver, but nobody is required to come in. You will write a lot of updates, so clear written English is important.

Day to day:

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

About you:

• 3-5 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Expected hours: 20 - 29 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 3 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Community Bank Inc..