Customer Service Specialist

Everyone helps load trucks in the morning. Small, local, and open early for contractors. Commission for sales reps is paid monthly. We're looking for a Customer Service Specialist to join our team. This is a remote role.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across the US.

Main duties

• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions

Who you are

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Job Type: Part-time

Pay: $25,000 - $28,000 per year

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Disability insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pleasant Valley Trading Company Inc..