Customer Service Specialist

ABOUT THE COMPANY

Since 2020, the company has sold practice management software to dental and veterinary clinics in Canada. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We started in 2020 and have grown to about 130 people. Laptops are MacBook Pros, and you pick your own editor.

POSITION SUMMARY

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Winnipeg, but nobody is required to come in.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

WHAT WE'RE LOOKING FOR

• 2-4 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

BENEFITS

• Extended health and dental benefits
• Group RRSP with employer matching
• Three weeks paid vacation to start
• Home office allowance
• Paid sick days
• RRSP matching

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pinfold Cloud.