Customer Service Specialist

About us:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Most engineers work remotely and come into the office one week a quarter for planning.

About the role:

Looking for a Customer Service Specialist who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

In this role you will:

• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Pay: $41,000 - $49,000 a year

• $1,000 home office setup budget
• Referral program

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pinecrest Apps.