Customer Service Specialist

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Philadelphia and have been hiring remotely since 2020. We hire in Slovakia through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You need a reliable internet connection and somewhere quiet to work.

What you'll do

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.

Requirements

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

€1,200 - €1,350 per month

• Performance bonus.
• Annual team retreat.
• Annual learning budget.
• Wellness allowance.
• 24 days paid time off.
• Annual salary review.

Who we are

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 2014. Founded in 2014, we now have 28 employees. We close at 3 p.m. on Fridays in the summer.

Tell us your notice period and what salary you are looking for.

Applications are reviewed on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Philadelphia Insurance Services.