Customer Service Specialist

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

Position summary:

Our team is growing and we are hiring a Customer Service Specialist. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Aarhus, but nobody is required to come in.

Key responsibilities:

• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines

Required qualifications:

• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• High school diploma or GED
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift

Nice to have:

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

DKK 18,500-DKK 23,000/month

Benefits:

• Private health insurance
• Occupational pension
• Five weeks of annual leave

Candidates must be eligible to work in Denmark.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.