Customer Service Specialist

About the job

Licensed producers and customer service reps work each account together in Applied Epic. Oasis Insurance is hiring a Customer Service Specialist to work remotely from Egypt. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Egypt. We ship you a laptop and accessories before your first day.

The job includes: call customers back on open issues within the promised timeframe; notice repeat problems and report them to your team lead; explain bills and payment options and take payments over the phone.

Qualifications:

3+ years of customer service, retail, hospitality or call centre experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster
Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day.

We offer medical cover, pension contribution, annual leave and 13th month salary.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis Insurance.