Customer Service Specialist

Regional managers in Västra Götaland County oversee portfolios of 50 to 150 buildings. Holiday and weekend shifts pay time and a half.

Overview:

Norr Building Services is hiring a Customer Service Specialist for our Gothenburg location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off.

Day to day:

• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.

Compensation: SEK 16,000 to SEK 21,000/month

Benefits:

• Private health insurance.
• Occupational pension.
• Parental leave top-up.
• Five weeks of annual leave.
• Flexible working hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Norr Building Services AB.