Customer Service Specialist

Regional managers in Västra Götaland County oversee portfolios of 50 to 150 buildings. Holiday and weekend shifts pay time and a half.

Role overview:

This is a backfill for a team member who is relocating. Norr Building Services is hiring for its Returns team in Gothenburg. Full-time and part-time shifts available. Hybrid, with three days a week in our Gothenburg office.

What you'll do:

• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

Preferred:

• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify.

Salary: SEK 32,000 - SEK 42,000 per month

Why work with us:

• Private health insurance.
• Occupational pension.
• Parental leave top-up.
• Overtime compensation.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Norr Building Services AB.