Customer Service Specialist

About us:

Beer, wine and spirits go out to bars, restaurants and liquor stores daily. Most orders deliver next day from the nearest branch. Founded in 1991, we now have 90 employees. Saturday mornings rotate across branch staff.

We are backfilling a position after an internal move. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Sweden. We have no office requirement.

Day to day:

• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.

Who you are:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

Compensation: SEK 18,500-SEK 21,500/month

• Occupational pension.
• Five weeks of annual leave.
• Flexible working hours.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nilsson Handel.