Customer Service Specialist

About Nesbitt Apps:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We started in 2009 and have grown to about 80 people. Releases go out Tuesday mornings, never on Fridays.

About the role:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Nesbitt Apps is hiring for its Member Services team in Tijuana. Full-time and part-time shifts available. You can work from home anywhere in Mexico. We have no office requirement.

What you'll work on:

Explain bills and payment options and take payments over the phone. Call customers back on open issues within the promised timeframe. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction. Look up orders, accounts and shipping status in the CRM and order system. Escalate complaints that need a supervisor or another department. Transfer calls to the right department with a warm handoff.

What you bring:

3+ years of customer service, retail, hospitality or call centre experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check. Typing speed of at least 35 WPM. Able to sit at a workstation and wear a headset for a full shift.

What we offer:

Private health insurance. Home office equipment. Payment in USD. 13th-month bonus.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nesbitt Apps S.A. de C.V..