Customer Service Specialist

Centralized scheduling, billing and call center teams support every clinic from Miami. Since 1989, the group has grown by bringing independent practices into one organization. Turnover is low, and several staff have been here since the practice opened.

Job summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Hybrid. You will need to be in Miami at least two days per week.

Responsibilities:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• 11 paid holidays.
• Overtime available.
• Employee discount.
• Referral program.
• Health, dental and vision coverage starting on day one.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Medical Group.