Customer Service Specialist

Family-run since 1988, now on the third generation. We're looking for a Customer Service Specialist to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department

What you'll need

• 3-5 years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Salary range: $20.50 - $24.50 per hour

We offer health insurance, 401(k) with 4% match and paid sick leave.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Electrical Contractors LLC.