Customer Service Specialist

About us

Digital adoption is high, and over 70 percent of transactions now happen on mobile. Mid-Atlantic National Bank is a regional bank with over 200 branches and 760 employees across Michigan. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Mid-Atlantic National Bank is hiring for its Member Services team in Detroit. Full-time and part-time shifts available. This is a fully remote position open to candidates anywhere in the US.

Day to day

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

Skills and experience

• 3+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

The salary range for this role is $22.00 to $27.50/hr. This range reflects base salary only.

• Medical, dental and vision insurance
• 401(k) with company match
• Paid parental leave
• Referral program
• $1,000 home office setup budget
• Short- and long-term disability
• Vision insurance

We review applications on a rolling basis.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-Atlantic National Bank.