Customer Service Specialist

Who we are

Our designers write, storyboard, build and test their own courses. Most of our work comes from repeat clients. Most of the team are former teachers.

About the role

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. On site, Jerusalem.

In your first few months you will

• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.

You have

• 2-4 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Also helpful

• Bilingual English and Spanish (pay differential)

Perks and benefits

• Stock options.
• Meal card.
• Study fund (Keren Hishtalmut)
• Pension.
• Car allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mazor Tutoring Ltd..