Customer Service Specialist

Founded in 2006 by an advisor who left a large brokerage to go independent. We are creating this position because the workload has grown. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, Manchester.

• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.

Requirements:

• 2+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer uniforms provided, employee discount and overtime available.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Manchester Planning Group.