Customer Service Specialist

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm.

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes.

Your responsibilities

• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need

• 2-4 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

What you get

The base pay range for this position is $24.00 to $26.50 per hour. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• 11 paid holidays.
• Weekly pay.
• Uniforms provided.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakestack Assurance.