Customer Service Specialist

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm.

The role

We're looking for a Customer Service Specialist to join our team in Glendale. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hybrid. You will need to be in Glendale at least two days per week.

What you'll do

• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Pluses

• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call center work
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Short- and long-term disability
• Weekly pay
• Professional development budget
• Overtime available

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakestack Assurance.