Customer Service Specialist

Corporate functions, including digital product and ad operations, are based in Helsinki. Founded in 1991, we now have 7,900 employees. Breaking news means staying late, and comp time makes up for it.

The role:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET.

Your responsibilities:

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Follow scripts and required disclosures on recorded lines

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Bilingual English and Spanish (pay differential)
• Chat support experience

Perks and benefits:

• Monthly payments via wire transfer or Wise
• Paid in USD

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please include a short note on why this role interests you.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Länsi Press Oyj.