Customer Service Specialist

Voiceover is recorded in a closet studio lined with foam. Everyone reviews everyone else's work before it goes to the client. Fridays are meeting-free.

Role overview

Our team is growing and we are hiring a Customer Service Specialist. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Nashville, but nobody is required to come in. A quiet workspace and good internet are required.

Main duties

• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

What we're looking for

• 3+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Nice to have

• Chat support experience

Benefits

Pay: $21.50 - $24.50 per hour

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kowalski Courses.