Customer Service Specialist

We pick every item ourselves at trade shows. Alterations are done by our seamstress in the back. Family owned and operated since 1970. This is a new role. The team has doubled in size over the past year.

Keelloft Style is hiring for its operations team in Chicago. Full-time and part-time shifts available. Hybrid: two days in the office in Chicago, the rest from home.

Main duties

• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.

What we're looking for

• 2-4 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $21.50 - $24.50/hr

Expected hours: 38 - 45 per week

Benefits:

• Uniforms
• Flexible schedule
• Paid training

Schedule:

• Day shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Hybrid remote in Chicago, IL

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelloft Style Inc..