Customer Service Specialist

Our recruiters interview every candidate in person before placing them. Family owned and operated since 1965.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. The work is on site and cannot be done remotely.

Main duties

• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $41,000 - $46,000/year

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift

Ability to Commute:

• Henderson, NV (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironweed Talent LLC.