Customer Service Specialist

About the job

We know our clients well, often three generations of the same family. Hollowkit Financial has an opening for a Customer Service Specialist. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within the US. The team meets in El Paso once a quarter, travel covered. Most communication happens in Slack, with short video calls when needed.

Call customers back on open issues within the promised timeframe
Complete required training and quality coaching sessions
Follow scripts and required disclosures on recorded lines
Notice repeat problems and report them to your team lead
Update customer records accurately

You'll need:

2+ years of customer service, retail, hospitality or call center experience
Clear speaking voice and good listening skills
Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: $21.00-$23.50/hr

We offer medical, dental and vision insurance, 401(k) with a 100% match up to 5%, three weeks of pto to start, home office stipend, health insurance and short- and long-term disability.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hollowkit Financial.