Customer Service Specialist

The final-mile team delivers furniture, appliances and fitness equipment into homes. Since 1963, the company has moved freight for food, beverage and consumer goods shippers. Founded in 1963, we now have 70 employees. Lots of phone time, lots of email, and a load board always open.

Role overview:

The person in this role is relocating, so we are hiring a replacement. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is remote. You need a reliable internet connection and somewhere quiet to work.

Key responsibilities:

• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department

What you need:

• 2-4 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $21.00-$25.50 per hour DOE.

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• $1,000 home office setup budget
• Three weeks of PTO to start
• Overtime available

EOE. We participate in E-Verify.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Holcomb Global Logistics LLC.