Customer Service Specialist

Who we are

Family-run since 1996, now on the third generation. We started in 1996 and have grown to about 28 people. Take-home trucks for service techs, with fuel cards.

We're looking for a Customer Service Specialist to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Austria. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

Rate: €1,450 - €1,700 per month

• Paid overtime or time off in lieu.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hofer Elektrotechnik GmbH.