Customer Service Specialist

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. This is an in-person role at our Pembroke Pines location.

Responsibilities

• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Must pass a background check.
• High school diploma or GED.

Desirable

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call center work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Salary range: $21.00 - $25.50 per hour

• Dental insurance.
• Weekly pay.
• Overtime available.
• Referral program.
• Paid time off.

The company

Hillside Motors is a family-owned dealership with 16 employees and one rooftop. Founded in 2014 by the current owner's grandfather.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hillside Motors.