Customer Service Specialist

Volunteers number in the thousands, coordinated through a dedicated volunteer services team. We serve more than 200,000 people a year through housing, health and education programs.

Position summary:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Madrid and have been hiring remotely since 2020. We hire in Denmark through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Clear written English is a must, as the team works across time zones.

Main duties:

• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify
• Prior billing or insurance call centre work
• Chat support experience
• Bilingual English and Spanish (pay differential)

Compensation: DKK 21,000 - DKK 29,000 per month

What we offer:

• Wellness allowance
• Paid parental leave
• Annual learning budget
• 20 days paid time off
• Health insurance through our employer-of-record partner

Applications are reviewed weekly.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heatherfold S.A..