Customer Service Specialist

About us

Deposits stay here and get lent back out to people in Cedar Rapids. Every teller is cross-trained on new accounts, cashier's checks and safe deposit boxes. Most lenders have lived in the area for decades and know their borrowers.

This is a newly created position. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Cedar Rapids once a quarter, travel covered. A quiet workspace and good internet are required.

What you'll do

• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits

Rate: $22.50 - $27.00 an hour

• Home office stipend.
• Dental insurance.
• Employee discount.
• Overtime available.
• 401(k) with 4% match.
• Uniforms provided.
• Medical, dental and vision insurance.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Heartland Bank & Trust, Inc..