Customer Service Specialist

Personal lines make up about 70 percent of premium. Our producers answer their own phones and visit commercial clients in person. We close at 3 p.m. on Fridays in the summer. The role is new and comes from growth in our client base.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Waltham, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

What you'll be doing:

• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.

Who you are:

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $21.50 - $24.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Overtime pay

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthwright Risk Advisors.