Customer Service Specialist

About the job

Personal lines make up about 70 percent of premium. Hearthwright Risk Advisors is looking for a Customer Service Specialist to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. Equipment is provided, including a laptop.

Look up orders, accounts and shipping status in the CRM and order system.
Process returns, exchanges, refunds and address changes.
Meet targets for handle time, quality score and customer satisfaction.
Document every interaction in Zendesk or Salesforce Service Cloud.
Follow scripts and required disclosures on recorded lines.

Requirements:

2-4 years of customer service, retail, hospitality or call center experience.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Pay: $20.50 to $23.00 per hour

We offer medical, dental and vision insurance, 401(k) with company match, paid time off and vision insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthwright Risk Advisors.