Customer Service Specialist

We run a neighborhood bar with craft beer, cocktails and a small food menu. Wine, cheese and charcuterie are the focus, with tastings every Thursday.

Role overview

Great Lakes Roasters is hiring for its Member Services team in Atlanta. Full-time and part-time shifts available. This position is on site in Atlanta.

What you'll be doing

• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Preferred

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Rate: $21.00 to $25.50 an hour

Compensation and benefits

• Health insurance
• 401(k) with 4% match
• Paid holidays
• Employee discount
• Uniforms provided
• Free meals during shift

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Roasters.