Customer Service Specialist

Our counter staff know what most customers need before they ask. Founded in 1950, the business is still family-owned. Getränke Winkler is hiring a Customer Service Specialist to work remotely from the US.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET.

Duties

• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions

Skills and experience

• 3+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills

Job Type: Contract

Pay: $18.50 - $22.50 an hour

Expected hours: 16 - 24 per week

Benefits:

• Paid time off
• Flexible schedule

Schedule:

• 8 hour shift

Work Location: Remote

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Getränke Winkler GmbH.