Customer Service Specialist

Who we are:

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Sydney since 2006, the company now sells in 40 countries and supports customers in 11 languages. We started in 2006 and have grown to about 590 people. Most engineers work remotely and come into the office one week a quarter for planning.

Looking for a Customer Service Specialist who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Employment is through our payroll partner in the US. Salary is paid monthly in USD. You will need some overlap with Australian Eastern time in the mornings. Communication happens mostly in Slack and short video calls.

Main duties:

• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department

About you:

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

$22.00 - $24.00 per hour

• Home office setup budget
• Monthly internet allowance
• Annual learning budget
• Annual team retreat
• 20 days paid time off
• Paid parental leave

Galestead Data is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galestead Data Pty Ltd.