Customer Service Specialist

Company overview

Business customers buy dedicated internet, SIP trunking and hosted phone systems from us.

The position

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. On site, Barcelona.

Job duties

• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

Minimum qualifications

• High school diploma or GED
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

• Private health insurance
• Training budget
• Flexible remuneration plan
• Meal vouchers

If you are shortlisted, we will reach out to set up a first call.

Candidates must be eligible to work in Spain.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gómez Connect S.L..